Returns Policy
Replacement will be processed only if:
- If the Product is DOA (Dead on Arrival)
- It is determined that the product was not damaged while in your possession; Please Take the Unboxing Video for the same from the Original packing at the time of delivery.
- The product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
Goods once sold will not be taken back or exchanged. Once invoice made cannot be modified or cancelled for any reasons thereof.
Physical damage / mishandling of products / Tampering of warranty stickers – do not cover warranty.
All products sold by us require technically qualified / PC Hardware engineer for installation.
For only components purchased Buyers will have 3 days from the date of delivery for the replacement of the product if the product is DOA or Faulty and 7 days on purchase of a complete PC set for the replacement of the product if the product is DOA or Faulty.
Beyond this time the manufacturer warranty will be applicable from our invoice which can be claimed from the authorized service center of the Brand.
Terms and Conditions
Price, specifications and terms of offers are subject to change without notice. <pixietulip.com> is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. <pixietulip.com> Does not offer any technical support or sales advice.
Customer pays return shipping charges for all warranty services. <pixietulip.com> Reserves the right to refuse service to anyone. <pixietulip.com> Cannot guarantee the compatibility of items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.
Physical Damage Policy
Physical damage to any product purchased at <pixietulip.com> will, effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. As a result, <pixietulip.com> will return any physically damaged Products back to the customer at the customer’s expense.
Processing Time
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Although <pixietulip.com> does not guarantee the same day-shipping, we shall strive to do so wherever possible. Orders are not processed on weekends and holidays.
Product Listings
<pixietulip.com> Strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links, and any other product-related information contained herein or referenced on our website. Due to human error and other determinants, we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors.
In the event a product listed on our website is labelled with an incorrect price due to some typographical, informational, technical or other error, <pixietulip.com> shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from <pixietulip.com> are provided as resources to customers looking for additional information and/or professional opinion. <pixietulip.com> Does not assume responsibility for the claims and/or representations made on these or any other websites.
Warranty Terms
All products sold by us carry only carry-in warranty. Shipping charges (To & From) service center have to be borne by the customer.
Where the words “Direct Warranty” or “Manufacturer Warranty” are mentioned, it means warranty is direct by the Manufacturer / Distributor.
We request the customer to send the copy of our invoice and delivery Challan for warranty purposes always when there is a service problem for products. Shipping will be paid by the customer for the same.
Goods once sold will be accepted for warranty repair / replacement only if they are in good physical condition. Products with broken / burnt pins, pen / pencil markings, cracks, missing / tampered components / warranty stickers damaged will be rejected and considered warranty void in above conditions.
Warranty clauses stand void for damage caused due to mishandling of equipment’s for any reasons causing damage of the products like lack of knowledge, improper handling, electricity problem, etc., on the basis that under normal condition there would have been no damage of the product.
Warranty is against manufacturing defects only, and as per manufacturer’s warranty policy. In case the manufacturer has a local service center, then for warranty, the customer must approach the service center directly with the purchase details.
Products under warranty will either be repaired or replaced as per manufacturer/ supplier warranty policy.
We reserve the right to reject material received for warranty without accessories, manuals, Software CD’s / DVD’s & outer box packing.
Any service litigations or problems must address directly to manufacturers/distributor/company direct dealer address only. We are not responsible for any litigation thereof.
Warranty service will be given only where the full payment is made on the due date.
Delivery Time
Delivery dates are relative to your location. You can track the status of your shipment with the docket number that will be mailed to you.
<pixietulip.com> Is not liable for any delay in delivery by the Courier Company / postal authorities. These are beyond our control and are subject to the conditions faced by the courier company.
Note: Due to the Current COVID-19 pandemic the delivery time may be longer than usual.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Note:
If you are requesting for a Refund once the Order is placed, 2.5% of the Order value will be deducted as surcharges / gateway charges and the remaining amount will be credited to your account.
We will refund within 3 to 5 working days from the date of request for a refund. It can take up to 7 working days to reflect in your account (original source) after the refund from our end.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at <connect@pixietulip.com>.
Out of Stock
If the product is not in stock, <pixietulip.com> has every right to cancel the order without intimation to the customer, an email should be sent for canceled orders. In the event of Out of Stock, full amount will be refunded to the customer.